Support

Answers to the things people ask most.

Pairing

How do we connect?

One of you taps Invite my partner and sends the code or link. The other taps I have an invitation and enters it. A code works once, for one person, and expires after two days.

The code doesn’t work

Ask your partner to open their invitation screen and tap Get a new code. After several wrong attempts you’ll need to wait a few minutes before trying again.

The widget

How do I add it?

Touch and hold an empty area of your Home Screen, tap Edit, then Add Widget, and search for Olluva.

It isn’t showing the newest note

The widget usually updates within a few seconds. iOS controls when widgets refresh, and can delay it, for example in Low Power Mode. Opening the app always brings it up to date.

Your space

I got a new phone

If you backed up with your Apple ID (Settings → Back up your space), install Olluva on the new phone, tap I already have a space and sign in with the same Apple ID. Without a backup the old space can’t be recovered; you and your partner can pair again.

What’s the difference between unlinking and deleting everything?

Unlinking closes the space you share for both of you, and you can pair again. Delete everything permanently erases you and everything you created.

Notifications

Can they hide what a note says?

They already do. Notifications say who wrote to you, not what they wrote, unless you turn on previews in Settings → Notifications.

Premium

Do we both need to subscribe?

No. One subscription covers both people in a space.

How do I cancel?

In your iPhone’s Settings, tap your name, then Subscriptions.